Some links may not be active immediately after you sign up for Office 365
This is because the service is still provisioning your account and some resources
are not ready to use. When provisioning is complete, the color of these links will
change to blue, and they will be able to be used. If these links are still inactive
after 12 hours, contact Support.
The RSS Viewer Web Part and the XML Viewer Web Part are not supported in Office
365
By Design - No workaround available at this time.
If you had already added an RSS Viewer Web Part or an XML Viewer Web Part to a page,
you will see the following behavior:
- On Wiki pages, the Web Part will no longer be visible.
- On Web Part Pages, the following error message will appear: “Web Part
Error: A Web Part or Web Form Control on this Page cannot be displayed or imported.
The type Microsoft.SharePoint.Portal.WebControls.RSSAggregatorWebPart, Microsoft.SharePoint.Portal,
Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c could not be
found or it is not registered as safe.”
Office Web Apps do not support Google Chrome
Support for Google Chrome in the Office Web Apps will come as part of a future update
to Office 365. To work around these issues, use a supported browser such as Internet
Explorer or Mozilla Firefox.
To connect to Office 365, some users may be required to configure Outlook manually
Federated users of Mozilla Firefox need to apply registry setting for successful
sign in to Office 365
To make sign-in successful, apply the following registry setting to the user’s computer:
[HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Lsa] "SuppressExtendedProtection"=dword:00000001
"LmCompatibilityLevel"=dword:00000003
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Office 365 administative tasks and troubleshooting help
Microsoft Showcase provides a
suite of video trainings for all of the Office 365 services.
Displayed local time and time zones may not be not correct in SharePoint Online
Updates to support these DST changes will be applied to Microsoft SharePoint Online
servers over the next several months. Notices of these updates will be provided
in these release notes and referenced on
http://www.microsoft.com/time. Any SharePoint Online tasks, timer jobs,
appointments, or other data impacted by these updates will be adjusted to use the
updated time zone definitions.
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SharePoint admin permissions not working
If administrators or technical support resources delete and recreate any Microsoft
Office 365 administrator account, they should also verify the recreated account's
administrator access to SharePoint Online. If there are issues accessing SharePoint
Online, or performing administrative functions, please contact support for assistance.
Trouble with SharePoint single sign-on
In Office 365, to access your SharePoint Online sites from a mobile device, you
must first sign in on the Microsoft Online Services sign in page using your user ID or federated corporate credentials,
and your password. You will reach this page on your mobile device by browsing to
the SharePoint Online website, which will redirect you to the Microsoft Online Services
sign in page.
Additional authentication prompts in SharePoint Online
Note: This issue may not affect all users.
Scenario 1: Users who are signed in to Microsoft SharePoint
Online sites using federated user IDs will experience additional credential prompts
when working between a browser window and a Microsoft Office desktop application.
In addition, these users will be required to authenticate after closing and reopening
the browser. There is no workaround for this issue.
Scenario 2: When using Distributed Authoring and Versioning
(DAV) with some client application features, such as “Open with Explorer” in a SharePoint
Online document library, users may experience additional credentials prompts. To
avoid this, users must select the Keep me signed in check box during sign-in.
Users who are signed in to SharePoint Online sites using federated user IDs do not
have the Keep me signed in check box, so they will need to also authenticate with
an Office desktop application such as Microsoft Word. Once these users have authenticated
in both an Office desktop application and the browser, features and applications
that use DAV to communicate with SharePoint Online will be successful.
Trouble accepting external sharing invitations to SharePoint sites
By Design - No workaround available at this time. Note: This issue may not affect
all users.
Users can accept invitations to collaborate on a Microsoft SharePoint Online site
by using either their user ID from Office 365 or a Windows Live Hotmail ID.
However, the following methods of accepting collaboration invitations are not supported:
- Accepting an invitation using a Windows Live ID that was created using
a personal email address.
- Accepting email invitations to SharePoint site collections by clicking
on the link in the invitation email from a mobile device.
Some unsupported workflow actions are displayed in SharePoint Designer
By Design - No workaround available at this time. To use these SharePoint workflow
actions, you must have Office 365 for enterprises.
The following workflow actions are not supported in Office 365 for small businesses:
- Start Document Set Approval Process, Capture a Version of a Document
Set, Send Document Set to Repository, Set Content Approval Status of the Document
Set, Start Approval Process, Start Feedback Process, Start Custom Task Process,
Declare Record, Undeclare Record, Lookup Manager of a User, End Task Process, Set
Content Approval Status (as author), Wait for Change in Task Process Item, Set Task
Field, Rescind Task, Append Task, Delegate Task, Escalate Task, Forward Task, Insert
Task, Reassign Task, Request a Change, Send Task Email.
The Office 365 sign-in page does not appear on servers if enhanced security is enabled
in Internet Explorer
To disable enhanced security:
For Windows Server 2003: In Control Panel, click Add/Remove Windows Components,
and then double-click Internet Explorer Enhanced Security Configuration. In the
Internet Explorer Enhanced Security Configuration dialog box, ensure that the For
administrator groups check box is cleared, and that the For all other user groups
check box is selected.
For Windows Server 2008: Start Server Manager, and in the Security Information section,
click Configure IE ESC. In the Internet Explorer Enhanced Security Configuration
dialog box, ensure that Off is selected under Administrators and On (Recommended)
is selected under Users.
Public IM connectivity not available
There is no workaround at this time. Public IM connectivity—instant messaging (IM),
audio, and video communication with contacts who use the Windows Live public IM
service provider—is not currently available.
Lync 2010 cannot sign in to Lync Online
If the Lync 2010 desktop client does not automatically discover the Lync Online
service based on the sign-in address the user provides, refer to the Help topics:
Some or all email addresses are not autocompleted
Email address suggestions do not appear.
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It may take an hour to receive your first email
This is because there is a delay between when a newly created hosted organization
is created and when that organization can receive mail from the Internet. This delay
may last up to an hour due to replication of DNS changes. Mail received by Office
365 during this time will be returned to the sender with a non-delivery receipt
(NDR). Once DNS replication is complete mail flow will be resumed automatically
and no administrative actions are necessary. Users created after this first hour
will not experience this delay.
User profiles upgraded to Outlook 2010 won't work if reverted to Outlook 2007
In this scenario, the user profile will have to be removed and recreated in Windows
through the Control Panel and Mail options.
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Temporary password change required
Because your first connection to Office 365 must be done with your temporary password,
which you are required to change, you will need to first sign in to either the Office
365 Portal or to Microsoft Outlook Web App before connecting with the desktop version
of Outlook. Once you change your password, you can then connect using the desktop
version of Outlook. Likewise, if your password is reset by your administrator to
a new temporary password, you must also sign in to the portal or to Outlook Web
App before connecting to Office 365 using your desktop version of Outlook.